Community Services Department Director
TITLE: Community Services Department Director
DEPARTMENT: Community Services
REPORT TO: Executive Director
DEPARTMENT: Community Services
REPORT TO: Executive Director
SALARY RANGE: 9
CLASSIFICATION: 15
STATUS: Exempt Position
CLASSIFICATION: 15
STATUS: Exempt Position
JOB SUMMARY
This position will be responsible for on-going planning, development, management and oversight of multiple programs/projects including, but not limited to: Emergency Housing, Support Services, Application Assistance (Social Security, Supplemental Nutrition Assistance and MNsure), and Income Tax Assistance which promote self-sufficiency for lower income persons throughout the service area. This position will have direction and supervisory responsibility over the Agency’s Community Services Department.
QUALIFICATIONS
Education
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Bachelor’s Degree
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Bachelor’s degree in a related field equivalent knowledge base gained through lived experience or through formal schooling, independent study, short course or other applicable arrangements.
Education may be waived with significant job related experience
Experience
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More than 3 years
Authorization
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BCA Background Study
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Valid Driver’s License
Work Environment
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Conventional – Office model
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Community Facing – Direct interaction or communication with a public.
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Hybrid – Flexible work model that is a blend of in-office, remote, and/or on-the-go.
SKILLS, ABILITIES, & OTHER KNOWLEDGE
Skills
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Excellent oral and/or written communications skills.
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Ability to manage time that results in both a satisfactory quantity and quality of work.
Ability
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Support the Mission of the Agency through daily work and while representing the Agency in public.
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Have general knowledge of programs and activities of the Agency.
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Demonstrated ability to work independently and as a team member.
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Must be able to handle diverse work problems on a daily basis.
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Must be able to organize a work schedule, set priorities and work effectively to meet deadlines without supervision.
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Must be able to adjust to changes necessitated by last minute assignments and deadlines requests that may prove stressful.
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Ability to effectively work across differences, especially socio-economic and cultural differences.
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Attend trainings, classes and meetings as necessary to improve job skills and maintain an acceptable level of job performance.
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Serve as a mentor for new staff.
Other Knowledge
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Have knowledge and apply Agency policies and procedures, including safety, technology, data practices and other applicable policy, procedure and program regulations.
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Understand numbers and mathematical concepts.
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Knowledge of public and private sources of debt equity and subsidy.
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Knowledge and understanding of federal, state, and local guidelines, codes, regulations, for implementation and reporting requirements.
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Knowledge of Community resources.
PRIMARY DUTIES & RESPONSIBILITIES
This job description is not intended to be all-inclusive and employee will also perform other reasonably related business duties as assigned.
Area 1: Program Operations
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Develop written operational plans, systems and procedures to guide implementation of assigned programs/projects.
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Develop and manage program budgets to ensure cost control and attainment of revenue goals.
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Responsible for: grant writing, program development, work plan development, long range planning, program reporting, compliance reports and other activities as required for resource development and program compliance.
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Prepares professionally written materials including grants, research reports and public information documents.
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Monitor assigned program and departmental expenditures to ensure that expenditures are consistent with all operational regulations and within approved limits of work plans and funding sources.
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Maintains awareness of program activities on Agency-wide basis so as to prevent overlapping and duplicative services and to maximize potential inter-agency coordination and joint programming.
Area 2: Program Compliance
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Ensures that the Community Services Department operates within applicable laws, regulations and performance standards as prescribed by Federal, State and/or other funding source regulations and, in accordance with Agency policies and procedures.
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Maintain accurate records and complete documentation of program activities assigned.
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Keep all computer files on the Agency network.
Area 3: Program Communications
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Establish and maintain effective working relationship with funders, staff, government officials, community organizations and the general public.
Area 4: Development Assistance
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Keeps abreast of programming innovations, successful models in service delivery, community development and potential funding streams.
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Perform research necessary for program development. Collect and analyze data. Analyze legislative and administration documents for potential funding to meet the needs of target population.
Area 5: Work Knowledge
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Must be able to work under periods of demanding workloads due to seasonal operations of the program(s).
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Must be able to prepare reports and gather and evaluate program data.
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Working knowledge of computer systems; personal computer, internet, and client tracking systems.
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Must possess supervisory skills; administrative experience in a supervisory capacity is preferred.
JOB FACTORS
Supervision of Others
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Responsible for assigning, instructing, and checking the work of 1 to 3 other employees in 1 geographic location
Safety of Others
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Responsible for the physical safety of the public served. Provides front-line response to public safety and/or health threats. Provides input into safety policies and procedures.
Contacts
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Contact is both inside and outside the agency, and includes regular making of formal presentations, negotiations or coordination of work.
Physical Demand
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Must be able to lift 25 pounds.
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Requires sitting, standing, bending, stooping and reaching.
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Physical ability to operate equipment specific to your position.
Travel
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Must have reliable transportation.
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Must have valid driver’s license and current auto insurance coverage in compliance with Minnesota State guidelines on the vehicle used for work related travel.
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Travel for completion of job duties, trainings and meetings as required.
GENERAL AGENCY REQUIREMENTS
Professionalism
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Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, co-workers, providers, volunteers and supervisors.
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Treat customers, co-workers and public in a respectful and courteous manner at all times.
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Continue to develop skills and abilities.
Community Representation
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Represent Lakes and Pines Community Action, Inc. in a positive manner.
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Adhere to the Community Action Code of Ethics.
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Seek to understand poverty and barriers faced by community members.
Confidentiality
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Maintain confidentiality of agency, program and customer information.
An Equal Opportunity Employer/Contractor
In accordance with federal and state laws, Lakes and Pines CAC is an equal opportunity employer, contractor and provider of services. The Agency will maintain a
policy of non– discrimination with all employees and applicants for employment. All aspects of employment within
the Agency will be governed on the basis of merit, competence and qualifications and will not be influenced in any
manner by race, color, creed, religion, sex, age, national origin, disability, public assistance status, marital status, veteran status,
sexual orientation, or gender identity,status as a parent, familial status, or in a local human rights commission or any other legally protected status.
If an applicant needs reasonable accommodations for the employment application process, please contact Lakes and Pines either by phone, mail, email or in person and request such consideration. (Such as sign language, interpreter, materials in large print, accessibility)
Individuals are encouraged to complete an Employment Application form whether or not a vacancy currently exists. Employment applications will be kept on file for one year and will be considered for appropriate job vacancies.
If an applicant needs reasonable accommodations for the employment application process, please contact Lakes and Pines either by phone, mail, email or in person and request such consideration. (Such as sign language, interpreter, materials in large print, accessibility)
Individuals are encouraged to complete an Employment Application form whether or not a vacancy currently exists. Employment applications will be kept on file for one year and will be considered for appropriate job vacancies.